Privacy Policy

Effective Date: August 31, 2026

Palm & Home Property Management LLC, doing business as Palm & Home (“Palm & Home,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request information about our services, schedule a cleaning, or otherwise interact with Palm & Home.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Palm & Home, we may collect the following information:

Information You Provide Directly

When you contact us, request a quote, schedule a service, or communicate with us, we may collect:

  • Name

  • Email address

  • Telephone number

  • Property or service address

  • Billing information

  • Service preferences and instructions

  • Information you provide regarding your property or requested cleaning services

  • Communications between you and Palm & Home

Booking and Scheduling Information

Cleaning services may be scheduled through our third-party booking and service-management provider, Jobber. Information submitted through the Jobber booking process may be collected and processed by Jobber on our behalf.

Customers should review Jobber's applicable privacy policies and terms for information regarding how Jobber handles personal information.

Payment Information

Palm & Home accepts payments through several methods, including credit and debit cards processed through Jobber, cash, checks, Venmo, and Zelle.

When you pay by credit or debit card through Jobber or another payment processor, your payment information may be collected and processed by that third-party provider. Palm & Home does not intentionally collect or store your full credit or debit card number.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.

This information may include:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited

  • Date and time of visits

  • General website usage information

  • Referring website or source

  • Other technical information used to operate and improve the website

Our website is hosted and operated through Squarespace, which may use cookies and similar technologies to provide website functionality, security, analytics, and performance information.

3. How We Use Your Information

Palm & Home may use personal information to:

  • Respond to inquiries and requests

  • Provide cleaning services

  • Schedule and manage appointments

  • Communicate with customers regarding services

  • Confirm, reschedule, or cancel appointments

  • Provide arrival and service-related notifications

  • Process and manage payments

  • Respond to customer questions or concerns

  • Address service issues or satisfaction requests

  • Maintain business and service records

  • Improve our website, services, and customer experience

  • Protect against fraud, misuse, or security threats

  • Comply with applicable laws and legal obligations

We currently use customer communications primarily for service-related purposes. Palm & Home does not intend to use customer contact information for unrelated promotional text messages or emails without appropriate consent.

4. Text Messages, Phone Calls, and Emails

We may contact customers using the telephone number or email address they provide for purposes related to their requested or scheduled services.

Examples include:

  • Appointment confirmations

  • Scheduling communications

  • Appointment reminders

  • Arrival or service-status notifications

  • Questions regarding a property or cleaning

  • Payment-related communications

  • Follow-up regarding completed services

  • Responses to customer inquiries

Some of these communications may be sent through Jobber or other service providers used by Palm & Home.

Message and data rates may apply to text messages depending on your mobile carrier and plan.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate and secure the website

  • Remember certain preferences

  • Understand how visitors use the website

  • Measure website performance

  • Improve website functionality

  • Measure the effectiveness of advertising

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Advertising and Marketing Services

Palm & Home may use third-party advertising platforms, including Google and Meta (Facebook and Instagram), to advertise our services and measure the effectiveness of our advertising.

Depending on the advertising tools and technologies implemented on our website, these platforms may collect information about website visits, interactions, or advertising activity through cookies, pixels, tags, or similar technologies.

This information may be used to:

  • Measure advertising performance

  • Understand how visitors interact with our website

  • Improve advertising campaigns

  • Identify potential customers

  • Deliver or measure relevant advertisements

Third-party advertising companies may have their own privacy policies governing the information they collect and use.

7. Third-Party Services

Palm & Home may use third-party companies and services to help operate our business and provide services to customers.

These may include:

  • Squarespace — website hosting and website functionality

  • Jobber — scheduling, booking, customer management, service communications, and payment processing

  • Google — business listings, advertising, analytics, or related services

  • Meta — Facebook and Instagram advertising and related services

  • Payment and financial service providers, including services associated with Venmo and Zelle

These third parties may process information as necessary to provide their services.

We encourage you to review the privacy policies of third-party services you use or interact with.

8. How We Share Information

Palm & Home does not sell your personal information.

We may share information when reasonably necessary to:

  • Provide and manage requested services

  • Process payments

  • Schedule and communicate about appointments

  • Operate our website and business systems

  • Use advertising, analytics, or technology services

  • Comply with legal requirements

  • Protect our rights, property, customers, or business

  • Prevent fraud or security threats

We limit the information shared with service providers to information reasonably necessary for the applicable business purpose.

9. Data Security

Palm & Home takes reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide and document services

  • Maintain business and financial records

  • Resolve disputes

  • Maintain customer relationships

  • Comply with legal, tax, accounting, or regulatory obligations

  • Protect our legal rights

When information is no longer reasonably necessary for these purposes, it may be deleted or securely disposed of when appropriate.

11. Third-Party Websites and Links

Our website may contain links to third-party websites or services, including booking platforms, social media platforms, payment services, or other websites.

Palm & Home is not responsible for the privacy practices, content, or security of third-party websites. Once you leave our website, the privacy policy and terms of the third party may apply.

12. Children's Privacy

Our website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take reasonable steps to delete it.

13. Your Privacy Choices

You may contact Palm & Home to:

  • Ask what personal information we may have about you

  • Request correction of inaccurate information

  • Request deletion of information where applicable

  • Ask questions about how your information is used

  • Opt out of certain communications where applicable

Certain information may need to be retained when required for legal, accounting, security, or legitimate business purposes.

14. Florida Privacy Rights

Palm & Home is a Florida-based business and takes applicable Florida privacy requirements seriously.

Depending on your circumstances and whether applicable legal thresholds are met, Florida law may provide certain privacy rights concerning personal information.

If you have a privacy-related request or question, please contact us using the information below. We will evaluate and respond to requests in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, technology, or legal requirements change.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. Your continued use of our website or services after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by law.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or Palm & Home's privacy practices, please contact us:

Palm & Home Property Management LLC
Palm & Home
Email: info@palmandhomesolutions.com
Phone: (941) 270-4998

Serving Southwest Florida